How will my order arrive?

95% of our orders are delivered on a wooden pallet by a national pallet network. Your order will usually arrive on a tail-lift vehicle the size of a bin wagon.

The delivery driver will unload your order from his vehicle and wheel it to the nearest accessible location to your property - this is known as a 'kerbside delivery'. The pallet can only be left on a flat, hard surface.

Your order will be securely wrapped to the pallet. The delivery driver is not authorised to open your order so please ensure someone will be present to carry the tiles into your property.

Please contact us in advance if there are any potential restrictions in your area such as gravel driveways, road works, parking restrictions or uneven surfaces. We may be able to book your delivery onto a smaller vehicle, although please note additional charges may apply. We will notify you if this is the case.