What is a kerbside delivery?

Most of our orders will arrive on a pallet and be delivered to the nearest flat, hard and accessible location to your property. This is known as a 'kerbside delivery'. 

Please note that this is at the driver's discretion. Whilst every effort will be made to bring the pallet as close as possible to your property, in some cases there may be obstructions such as steps, gravel paths or uneven driveways and the pallet may need to be left some distance from your property.

The delivery driver is not insured to enter your property or unpack your order. Please ensure that you have someone available to open your pallet and carry the boxes into your property.